Get more from your SAP Business One.
Your processes. Your team. Your next step.
Already using SAP Business One and looking to make everyday work easier? ibSphere CRM and ibSphere wizard extend your existing solution where your team needs support: in sales, in the user interface and in recurring tasks. We help you choose the right starting point and put it into practice.
Keep customer relationships in view
Work with business partners, contacts, activities and sales opportunities in context. Help your sales team prepare for conversations and plan clear next steps.
Spend less time on routine work
Tailored interfaces, input checks and guided workflows help your team handle recurring tasks more efficiently and identify input errors early.
Get started with practical guidance
Get support with setup, configuration and learning to use the products. Together, we agree what matters for your processes and how responsibilities are shared between your team, your SAP partner and Inceptum.
ibSphere CRM: connect your sales work
Work with business partners, contacts, activities, sales opportunities and quotations in one workspace for SAP Business One Web Client. Sales overviews help you understand where things stand.
Your benefit: help your team keep track of customer interactions and upcoming tasks and organise sales work more clearly.
ibSphere wizard: adapt SAP to the way you work
Adapt interfaces and recurring workflows in SAP Business One Web Client to your use case. Input checks and focused user guidance support your team in everyday work.
Your benefit: make the user experience better suited to your tasks. Together, we assess which adjustments fit your SAP version, product configuration and requirements.
Service packages that fit your implementation
We combine coordinated service modules to support your implementation. Together, we select the packages that fit ibSphere CRM, ibSphere wizard or both products. Each package has a clear scope and an agreed outcome.
1 · Preparation & system review
Together, we review your goals, relevant workflows and technical starting point. This includes your SAP version, required components, responsibilities and the prerequisites for your intended use.
Your outcome: an agreed implementation plan with clear prerequisites, responsibilities and next steps.
2 · Setup & configuration
We support installation and initial setup of the agreed product. Together, we align connections, roles and settings with your environment and check the agreed use cases.
Your outcome: a solution configured for the agreed use case, with a documented handover to your team.
3 · User training & knowledge transfer
Your users and key users learn through tasks relevant to their roles. CRM sessions can focus on customers, activities and sales workflows; wizard sessions on the agreed interfaces and user flows. We tailor the content, language and format to your team.
Your outcome: your team understands the agreed workflows and knows where to find relevant information and assistance.
4 · Assisted start & fine-tuning
During the agreed initial phase, we support your first use cases, collect feedback and coordinate adjustments within the commissioned scope. Together, we record open points and next steps.
Your outcome: a supported transition into everyday use and a clear basis for ongoing assistance.
Plan the right package together
Tell us which product you would like to use, how your team works and where you need support. We can involve your existing SAP Business One partner in the planning.
Before commissioning, we agree the services, prerequisites, responsibilities, dates, time allocation and price. Software licences, custom development, data migration and ongoing support are listed separately in the proposal where they form part of your project. This gives you a clear offer tailored to your needs.